Conflict in the workplace can be costly, affect morale, productivity and staff turnover.
Accredited mediator Kevin Lonsdale has the training and experience required to handle all workplace disputes, including:
Whether conflict stems from a serious matter or something trivial in nature, the impact felt by those involved can be devastating. When disputes aren’t fixing themselves, getting a mediator involved makes a lot of sense. Kevin’s approach is professional, neutral and focuses on giving all parties a fair hearing.
One staff member thought that another staff member did not like them because of how they spoke to them. This resulted in conflict between the two staff members and disharmony within the organisation followed. The employer contacted Kevin Lonsdale mediation because they valued both team members and they could see that the longer this went on the more it would cost them money in lost productivity.
The employer who engaged Kevin explained to the staff members involved that participation in the mediation process was voluntary. The parties were informed that they could stop or take a break from the mediation at any time.
As a mediator skilled in workplace conflict, Kevin provided an environment where the parties could come and discuss what had led them to this point in their working relationship. Kevin summarised the discussion and what they thought the main points were.
As always the mediator checks with the parties so that further discussion is centred on what they see as the important issues. Normally both parties want to minimise conflict in the future and reach an agreement about how things will change going forward.